Shipping

Shipping Policy

Our shipping policy is subject to change at any time. The information below is based on average shipping times and do not reflect all customers.

RECEIVING TIME = PROCESSING + QUALITY CHECKS + SHIPPING

All of our stock comes directly from manufacturers located in China. While our team endeavor to process every order as fast as possible there may be delays.

We offer a full refund if item(s) don’t arrive within 60 days!

Processing

To make sure everything runs smoothly, we take 24 hours to ensure ALL orders are non-fraudulent and no charge backs have been attempted by customers or suspicious individuals.

Quality Checks

After an order has passed the 24 hour period it will be passed to our processing team. They run multiple accuracy and quality assurance checks. These processes can take an additional 1-3 days (excluding weekends/bank holidays) We want orders to be shipped as soon as possible however we also focus on accuracy.

Shipping/Fulfillment

The second stage in the ordering process is our fulfillment team. This stage goes ahead once the processing team have confirmed no changes/updates have been requested by the customer. Depending on how many items in your order this can take the fulfillment team an addition 2-4 days to gather your items. If the order has not been completed within our working hours 9am-5pm your order will be placed on hold and finished the following day*. Once an order is sent out it can take between 9-12 days to be delivered (country dependent).

Request Changes

If you would like to make any amendments to your order please try to email us what you would like to change on info@arias-closet.com within24 hours. If we can't amend your order before it has been shipped, please view our Returns/Exchange policy.

Missing

Once an order has left our warehouse we are unable to change or control it. If you are missing items or your order has been delivered to the wrong address, the customer needs to contact their local post office.

International Taxes

The customer is responsible for any/all custom or import charges. Please contact our customer service team regarding any shipment or import charges.

*ITEMS WITHIN ORDERS MAY BE SENT SEPARATELY IF OUT OF STOCK